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Fix Released for Overnight Cache Problem
Here’s a brief summary of the permanent fix that was put in place overnight on the system:
What appears to have happened is that the system recycled, causing it to reload a number of static files, including the xml document we use for doing regionalization. Unfortunately, what got put into the cache was for some reason an empty document, which then caused the error that sites were experiencing when regionalization was being performed. All sites in the US did not experience this, many of which remained untouched for that period of time. It was completely random selection. The fix we have released not only fixes what we believe caused the empty doc to be created but also ensures that we will never cache an empty doc. Therefore, all subsequent calls will attempt a reload and do so successfully.
The only reason for the delay in getting things back up was literally a communication issue in me alerting our developers, who promptly got out of bed and not only put a Band-Aid on the issue but provided a permanent fix in a release that went out while the US was sleeping. I’m grateful that I was contacted yesterday evening, before I too fell asleep, and had the chance to sort through it quickly with the UK. Had this happened during the day no one would have noticed a thing.
I hope this helps. I remember when I was 14 and had Osgood Schlatter in my knees. Growth always puts a smile on everyone’s face, but those little aches from time to time remind us that moving forward and stretching opportunities has it’s own temporary pains. Thanks for your patience while we all grow together and serve His purposes.
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Brett Payne, 5/13/2008
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| Fix Released for Overnight Cache Problem | | The fix we have released not only fixes what we believe caused the empty doc to be created but also ensures that we will never cache an empty doc. Therefore, all subsequent calls will attempt a reload and do so successfully.
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